Contact
Email is the one way to reach us.
Written and maintained by the visayes team
Write to us at support@visayesapp.com. There is no contact form and no phone line; that address is the whole of it.
What to include
Tell us which country and which form, such as the Thailand Digital Arrival Card, and what you saw on screen. A screenshot answers most of what we would otherwise have to ask.
For anything about a charge or your Premium, write from the email address you log in with, so we can match the message to an account.
What Premium covers and how refunds work are set out in our Terms of Service and Payment Terms.
When the official website is the problem
visayes is an independent third-party tool, not a government service. If the official government website is down, refuses your submission, or states a rule that differs from ours, that side of it is not ours to fix. The destination’s own government is the final word.
Each guide links to the official portal for its form:
- Thailand: Thailand Digital Arrival Card
- Singapore: SG Arrival Card
- Malaysia: Malaysia Digital Arrival Card
- South Korea: Korea e-Arrival Card
- Vietnam: Vietnam Pre-Arrival Declaration
- Indonesia: All Indonesia Arrival Card
If a rule on one of our own pages has moved, that one is ours: tell us and we will check it against the source.