Terms of Service

Effective: 4 Oct 2026

On this page
  1. Acceptance of Terms
  2. Description of the Service
  3. No Legal Advice
  4. No Government Affiliation
  5. No Guarantee of Outcomes
  6. Eligibility and Accounts
  7. Fellow Travelers
  8. Payment and Refunds
  9. Accuracy of Information
  10. Acceptable Use
  11. Browser Extension
  12. Intellectual Property
  13. Third-Party Services
  14. Suspension and Termination
  15. Limitation of Liability
  16. Indemnification
  17. Governing Law
  18. Modifications
  19. General Provisions

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your use of the visayes website, the visayes helper browser extension, and related services (collectively, the “Service”). The Service is provided by visayes (“visayes”, “we”, “us”, or “our”), an independent software service operated by the visayes team. You may contact us at support@visayesapp.com.

By using the Service, you accept these Terms, our Privacy Policy, and our Payment Terms, which set out what is free and what your Premium covers. If you do not agree to these Terms, you must not use the Service.

2. Description of the Service

visayes is a software tool. The Service helps you understand, prepare, and pre-fill official government entry forms, and it can fill them in for you on the official website while you watch.

visayes is not a visa agency, immigration consultancy, or travel agent. We never submit anything on your behalf. You always review your information and submit it yourself, by your own hand, on the official website.

3. No Legal or Immigration Advice

Nothing in the Service constitutes legal or immigration advice. Reference information we display, such as visa requirements, is provided for general information only and may be outdated or incomplete. Always verify it against official government sources.

4. No Government Affiliation

visayes is not affiliated with, endorsed by, or operated on behalf of any government or official body.

Official entry-form services are provided free of charge by the respective governments. Any fees charged by visayes are for its own preparation and assistance tools, not for the government service itself.

5. No Guarantee of Outcomes

Use of the Service does not guarantee that a form will be accepted, that a visa will be granted, or that entry will be permitted. Those decisions rest entirely with border authorities and officials. We also do not guarantee that any official website will be available, or will accept submissions, at any particular time.

6. Eligibility and Account Security

You must be at least 18 years old to create an account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must keep your login details secure.

You must notify us at support@visayesapp.com as soon as you believe that someone else has used your account. We are not responsible for any free allowance or Premium used by anyone else through your login before you notify us.

7. Filling In Forms for Fellow Travelers

You may prepare forms for people traveling with you, including family members and minors. By doing so, you confirm that you have obtained each person’s permission, or the permission of their parent or legal guardian, to enter and use their information, and you accept responsibility for the accuracy of that information.

Their information is processed under the same rules as your own, as described in our Privacy Policy.

8. Premium, Payment, and Refunds

  • What is free, what requires Premium, and the full rules that apply to Premium are set out in our Payment Terms. Payments are processed by Stripe; we do not receive your full card number.
  • In each country, you may use the visayes helper free of charge once, for one card with one traveler. Any use beyond that free allowance requires visayes Premium, which covers every country we support. Premium is one payment, lasts one year, and never renews.
  • Successful submission: a submission is successful at one moment only: when the official government site confirms it has your submission and the visayes helper recognizes that confirmation. At that moment, your free allowance for that country is used, or your Premium is marked as used. If our assistance fails before that moment, neither your free allowance nor your Premium is used.
  • Anything that happens after a successful submission falls outside the Service and does not constitute a failure of the Service. This includes approval, rejection, and requests for further information by the authorities.
  • Refunds: if you request a refund within 7 days of the day you paid and that Premium has not been used, we refund it in full; if a country your Premium covers cannot be used normally, you can ask for a full refund of that purchase. To request a refund, email support@visayesapp.com. Once Premium has been used, it is not refundable if you simply change your mind. This never limits the rights the law where you live gives you, and where that law gives you more, it applies. Section 7 of the Payment Terms sets out how refunds work, including the EU and UK right to withdraw and the right to cancel in Taiwan, Province of China.
  • We refund charges caused by payment-system errors, such as being charged twice. To request this refund, email support@visayesapp.com within 60 days of the charge and describe what happened.
  • If you ask your card issuer or bank to reverse a charge (a “chargeback”), the Premium purchased with that payment may end. We review disputes case by case, and we may restrict or close accounts that abuse chargebacks. Section 8 of the Payment Terms sets out how this works.
  • We may change prices and offers. A change does not affect Premium you have already purchased, and any refund is based on the amount you actually paid, not the current price. For details, see the Payment Terms.
  • Premium is for use by you, your family, and your friends. It may not be resold or used to run a paid form-filling service (Payment Terms, section 9).

9. Accuracy of Information You Submit

You are solely responsible for the accuracy, completeness, and truthfulness of all information that you submit through or with the help of the Service, and for verifying that information against official sources before you submit it. Automatic passport scanning is an aid to data entry and not a substitute for your own review. Because it may misread your passport, you must review every field it fills in before you submit. Submitting false information to a government may have serious legal consequences.

10. Acceptable Use

You agree not to: use the Service for any unlawful purpose; probe, disrupt, or overload the Service; resell or white-label the Service without our written consent; attempt to extract our source code or data at scale; create more than one account to circumvent a limit we apply; use the Service to fill in forms for people you are not traveling with, as a service for which you charge them; or use the Service to harm official websites.

11. Use of the Browser Extension

The visayes helper, our browser extension, fills your prepared information into official forms within your own browser. It does not submit forms on your behalf. You review every field and personally click submit on the official website. The visayes helper also does not complete an official website’s own human-verification step. A checkbox challenge, a slider, or an image captcha is for you to complete.

You are responsible for complying with the terms of use of the websites you visit. visayes does not act on those websites. All actions occur in your own browser, under your control. The visayes helper is distributed through each browser’s own extension store, and each store operator’s terms apply to that distribution. Official websites may change without notice. If a field moves, the visayes helper may leave it blank or fill it in incorrectly, which is why you check every field before you submit.

12. Intellectual Property and Your Information

You retain all rights in the information you enter. We do not claim ownership of that information.

The Service, including its software, its design, and the content we have authored, belongs to us and is protected by intellectual property law. We grant you a personal, non-transferable license to use the Service while these Terms remain in effect.

If you send us an idea or a suggestion, we may act on it without owing you anything for it. This applies only to ideas and suggestions and does not extend to the information you enter into a form, which remains yours.

13. Third-Party Services

The Service relies on third-party providers for payment processing, passport recognition, authentication, email, network protection, analytics, and error tracking, as described in our Privacy Policy. Each provider’s own terms and privacy policy apply to its processing. Official government websites are not our partners or providers, and we have no relationship with them.

14. Suspension and Termination

We may suspend or terminate any account that violates these Terms, abuses the Service, or creates risk for other users or for us. You may stop using the Service at any time, and you may close your account at any time by emailing support@visayesapp.com. If you ask within 7 days of the day you paid for Premium, and that Premium has not been used, we refund it before the account is deleted; otherwise, your Premium ends when your account is closed, as set out in section 10 of the Payment Terms.

Any provision of these Terms that by its nature should survive termination will survive, including sections 3, 4, 5, 8, 9, 11, 12, 13, 15, 16, and 17. The Payment Terms also survive to the extent that they govern Premium purchased before termination.

We may modify the Service or discontinue support for a particular country, and we may discontinue the Service entirely. If we discontinue the Service, we will give you notice and refund in full all Premium that has not ended.

15. Disclaimers and Limitation of Liability

Except for what these Terms and the law promise, the Service is provided on an “as is” and “as available” basis.

Limit on our liability: Our total aggregate liability to you for all claims arising out of or relating to the Service, whether in contract, tort, or otherwise, is limited to the greater of (a) the amount you paid us for the specific service giving rise to the claim, or (b) USD$100. This limit does not apply to refunds we owe you under the Payment Terms.

Excluded damages: We are not liable for indirect, incidental, or consequential damages, including visa refusals, denied boarding or entry, missed travel, and losses caused by the unavailability of official websites.

What this section never limits: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for willful misconduct, or for any other liability that the law does not allow us to limit.

Consumer rights: If you are a consumer, the law of the place where you live gives you rights that these Terms cannot reduce, and nothing in this section affects those rights. If you are in Hong Kong, nothing in this section excludes or restricts liability that the Supply of Services (Implied Terms) Ordinance or the Control of Exemption Clauses Ordinance does not allow us to exclude. If you are in Malaysia, nothing in this section excludes or restricts liability that the Consumer Protection Act 1999 does not allow us to exclude or restrict. If you are in the United Kingdom, this section does not affect your rights under the Consumer Rights Act 2015. If you are in the European Union, this section does not affect the rights you have under mandatory consumer law. If you are in Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded, and nothing in this section limits the remedies available to you if we fail to meet them.

16. Indemnification

You agree to compensate us for claims brought by third parties that arise from your breach of these Terms or your misuse of the Service, and for the reasonable costs of handling those claims, except to the extent that we caused the loss.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes will be resolved by the courts of Hong Kong.

Before we start proceedings against you, we will first try to settle the dispute with you directly. If you have a problem, you may write to support@visayesapp.com describing the issue and the outcome you are seeking, and we will reply within 30 days. This does not affect a consumer’s right to bring proceedings in their own country.

If you are a consumer in a jurisdiction whose law grants you mandatory consumer protections (including the European Union), this section does not affect those protections, including your right to bring proceedings in your own country of residence.

18. Modifications to These Terms

We may modify these Terms. For material changes, we will give you at least 14 days’ notice by email or by notification within the Service before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the modified Terms. The effective date shown above is the date of the current version.

19. General Provisions and Contact

These Terms, the Privacy Policy, and the Payment Terms constitute the entire agreement between you and visayes regarding the Service. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms. We may assign them in connection with a change of operator of the Service, with notice to you. Neither party is liable for delays caused by events beyond its reasonable control.

These Terms are written in English. If a translation we offer differs from the English version, the English version applies. This never limits the rights the law where you live gives you.

Questions about these Terms: support@visayesapp.com