1. This Is Our Contract

Welcome to visayes (“visayes”, “we”, “us”), an independent software service. These Terms of Service (the “Terms”) govern your use of the visayes website, browser extension, and related services (together, the “Service”). visayes is operated by an individual developer. You can reach us at support@visayesapp.com.

By using the Service, you agree to these Terms, to our Privacy Policy, and to our Payment Terms, which set out what is free and what your Premium covers. If you do not agree, do not use the Service.

2. What visayes Is and What It Is Not

visayes is a software tool. It helps you understand, prepare, and pre-fill official government entry forms, and can fill them in for you on the official website while you watch.

visayes is not a visa agency, immigration consultancy, or travel agent. We never submit anything on your behalf. You always review your information and submit it yourself, by your own hand, on the official website.

3. Not Legal or Immigration Advice

Nothing in the Service is legal or immigration advice. Reference information we display (such as visa requirements) is for general orientation only and may be outdated or incomplete. Always verify against official government sources.

4. Not Affiliated with Any Government

visayes is not affiliated with, endorsed by, or operated on behalf of any government or official body.

Official entry-form services are provided free of charge by the respective governments. visayes charges for its own preparation and assistance tooling, not for the government service itself.

5. No Guarantee of Outcomes

Using visayes does not guarantee that a form will be accepted, a visa granted, or entry permitted. Those decisions belong entirely to border authorities and officials. We also do not guarantee that any official website will be available or accept submissions at any given time.

6. Your Account

You must be at least 18 years old to create an account. You are responsible for your account credentials and for all activity under your account. Keep your login details secure.

Tell us at support@visayesapp.com as soon as you think someone else has used your account. Until you do, we are not responsible for your free allowance or the Premium used by whoever used your login.

7. Filling In for Fellow Travelers

You may prepare forms for people traveling with you, family members and minors included. By doing so, you confirm that you have each person’s permission, or the permission of their parent or legal guardian, to enter and use their information, and you accept responsibility for its accuracy.

Their information is handled under the same data-handling rules described in our Privacy Policy: passport details, health declarations, and form answers all stay on your device, apart from the brief OCR transit and the extension filling described there.

8. Premium, Payment, and Refunds

What is free, what needs Premium, and the full rules for Premium are in our Payment Terms. Payments are processed by Stripe; we never see your full card number.
In each country, you can use the visayes helper free once, for one card with one traveler. Beyond that you need visayes Premium, which covers every country we support. Premium is one payment, lasts one year, and never renews.
What counts as success: a submission is successful at one moment only: when the official government site confirms it has your submission and the visayes helper recognizes that confirmation. That moment uses your free allowance for that country, or marks your Premium as used. If our assistance fails before that moment, nothing is used.
What happens after a successful submission is outside the Service and is not a service failure. That includes approval, rejection, and requests for more information from the authorities.
Refunds: if you ask within 7 days of the day you paid and that Premium has not been used, we refund it in full; if a country your Premium covers cannot be used normally, you can ask for a full refund of that purchase. Email support@visayesapp.com. Once Premium has been used, it is not refundable if you simply change your mind. This never limits the rights the law where you live gives you, and where that law gives you more, it applies. The Payment Terms, section 7, set out how refunds work, including the EU and UK right to withdraw.
We refund payment-system errors, such as being charged twice. Email support@visayesapp.com within 60 days of the charge and tell us what happened.
If you ask your card issuer or bank to reverse a charge, the Premium that payment bought can end. We review disputes case by case, and we may restrict or close accounts that abuse chargebacks; the Payment Terms, section 8, set out how this works.
We may change prices and offers. A change never affects Premium you have already bought, and refunds are always the amount you actually paid. See the Payment Terms.
Premium is for you, your family, and your friends. It is not for resale, and not for running a paid form-filling service (Payment Terms, section 9).

9. Your Responsibilities

You are solely responsible for the accuracy, completeness, and truthfulness of all information you submit through or with the help of the Service, and for verifying it against official sources before submitting. Automatic passport scanning is an aid to typing and not a substitute for checking. It can misread, so review every field it fills in before you submit. Submitting false information to a government can have serious legal consequences.

10. Acceptable Use

You agree not to: use the Service for unlawful purposes; probe, disrupt, or overload the Service; resell or white-label the Service without our written consent; attempt to extract our source code or data at scale; create more than one account to get around a limit we apply; use the Service to fill in forms for people you are not traveling with, as a service you charge them for; or use the Service to harm official websites.

11. Browser Extension

Our browser extension fills your prepared information into official forms, inside your own browser. It does not submit forms for you. You review every field and personally click submit on the official website. It also never completes an official site’s own human-verification step. A checkbox challenge, a slider, or an image captcha is always yours to do.

You are responsible for complying with the terms of use of the websites you visit. visayes does not act on those websites. All actions occur in your own browser, under your control. The extension is distributed through official browser extension stores, and each store operator’s terms apply to that distribution. Official sites change without notice; if a field moves, the extension may leave it blank or fill it in wrongly, which is why you check every field before you submit.

12. Your Data Stays Yours; Our Service Stays Ours

You retain all rights to the information you enter. We claim no ownership of it.

The Service itself belongs to us and is protected by intellectual-property law. That includes its software, its design, and the content we authored. We grant you a personal, non-transferable license to use it while these Terms are in force.

If you send us an idea or a suggestion, we may act on it and we owe you nothing for it. This covers suggestions only and never the information you enter into a form, which stays yours.

13. Third-Party Services

The Service relies on third-party providers for payment, passport recognition, authentication, email, network protection, analytics, and error tracking. They are named individually in our Privacy Policy. Their terms and privacy policies apply to their processing. Official government websites are not our partners or providers; we have no relationship with them.

14. Suspension and Termination

We may suspend or terminate accounts that violate these Terms, abuse the Service, or create risk for other users or for us. You may stop using the Service and close your account at any time by emailing support@visayesapp.com. If you ask within 7 days of the day you paid for Premium, and that Premium has not been used, we refund it before the account is deleted; otherwise your Premium ends with your account, as the Payment Terms, section 10, set out.

Sections that by their nature should survive termination do survive, including 3, 4, 5, 8, 9, 11, 12, 13, 15, 16, and 17. So do the Payment Terms so far as they govern Premium bought before termination.

We may change the Service or stop supporting a particular country, and we may stop the Service altogether. If we stop the Service, we will tell you by email and refund in full all Premium that has not ended.

15. Disclaimers and Limitation of Liability

Beyond what these Terms and the law promise, the Service is provided “as is” and “as available”.

Our limit: Our total aggregate liability to you for all claims arising out of or relating to the Service, whether in contract, tort, or otherwise, is limited to the greater of (a) the amount you paid us for the specific service giving rise to the claim, or (b) USD$100. This limit does not apply to refunds we owe you under the Payment Terms.

What we are not liable for: We are not liable for indirect, incidental, or consequential damages. That includes visa refusals, denied boarding or entry, missed travel, and losses caused by official websites being unavailable.

What this section never limits: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for willful misconduct, or for anything else the law does not allow us to limit.

Your rights as a consumer: If you are a consumer, the law of the place where you live gives you rights that these Terms cannot reduce, and nothing in this section affects them. If you are in Hong Kong, nothing in this section excludes or restricts liability that the Supply of Services (Implied Terms) Ordinance or the Control of Exemption Clauses Ordinance does not allow us to exclude. If you are in the United Kingdom, this section does not affect your rights under the Consumer Rights Act 2015. If you are in the European Union, it does not affect rights you have under mandatory consumer law. If you are in Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded, and nothing in this section limits the remedies available to you if we fail to meet them.

16. Indemnification

You agree to compensate us for claims brought by third parties, and the reasonable costs of dealing with them, that arise from your breach of these Terms or your misuse of the Service, except to the extent we caused the loss.

17. Governing Law and Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes shall be resolved by the courts of Hong Kong.

Before either of us starts proceedings, we agree to try to settle it directly: write to support@visayesapp.com describing the problem and what you want, and we will reply within 30 days. This does not affect a consumer’s right to bring proceedings in their own country.

If you are a consumer in a jurisdiction whose law grants you mandatory consumer protections (including the EU), those protections are not affected by this section, including your right to bring proceedings in your own country of residence.

18. Changes to These Terms

We may update these Terms. For material changes we will give at least 14 days’ notice by email or in-product notification before they take effect. Continued use after notice takes effect constitutes acceptance. The effective date above always reflects the current version.

19. General; Contact

These Terms, the Privacy Policy, and the Payment Terms are the entire agreement between you and visayes about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a change of operator of the Service, with notice. Neither party is liable for delays caused by events beyond reasonable control.

Questions: support@visayesapp.com