1. What These Terms Cover
These Payment Terms set out what visayes gives you free, what Premium is, and how paying, refunds, and closing your account work. They are part of our Terms of Service, and words defined there mean the same here. You need an account to use the free allowance or buy Premium, and you must be at least 18 (Terms of Service, section 6). If you do not agree, do not use the free allowance or buy Premium.
2. Free and Premium
Preparing an official government entry form on visayes, saving drafts, and keeping your details on your device are free for everyone. You need Premium only to go beyond the free allowance: to send the visayes helper a card with more than one traveler, or another card for a country where you have already used your free allowance.
- Free costs nothing. In each country, once per account, you can send one card with one traveler to the visayes helper. Without Premium, a card holds one traveler.
- visayes Premium costs USD$9.99 / 1 year in one payment. It gives you access to every country visayes supports, including countries we add during your Premium year. For one year you can send cards to the visayes helper as often as you like, each holding as many travelers as visayes allows per card for that country. We show that number when you add travelers.
Free differs from Premium only in allowing one traveler per card, once per country. Everything else on visayes works the same on both.
3. How Premium Works
- One payment, one year, no renewal. Your Premium starts when Stripe confirms your payment and ends one year later. It never renews, and we never charge you again unless you buy more Premium.
- Unlimited within its year. Within that year, use your Premium as often as you like.
- A card you started in time still counts. If you send a card to the visayes helper before your Premium ends, and the official government site confirms your submission after it ends, that submission still counts under that Premium.
- Premium comes first. When you hold Premium, your cards use it, not your free allowance.
- Each purchase stands alone. You can hold Premium from several purchases at once. Buying more does not extend Premium you already hold, and we do not discount one purchase against another.
4. When Free Use or Premium Counts as Used
Your free allowance for a country, or your Premium, counts as used at one moment only: when the official government site confirms it has your submission and the visayes helper recognizes that confirmation.
- Before that moment, nothing is used. If filling in fails, you stop, or the official site never confirms your submission, your free allowance for that country stays, and Premium you have not used stays unused.
- Premium counts as used from the first submission confirmed with it. After that, you keep using it for the rest of its year.
- What the authorities decide after your submission does not change any of this.
5. You Submit, Every Time
Premium pays for the filling in, never the submitting. The visayes helper fills in the official government entry form on the official government website, in your browser; you review every field and submit it yourself. The official entry forms are free on the government websites; you pay us for the tooling.
6. Price, Payment, and Taxes
As of the effective date above:
- visayes Premium: USD$9.99 / 1 year
All prices are in US dollars. The price at checkout governs; prices shown elsewhere are for information. If an obvious pricing error is displayed, we may cancel the purchase and refund you in full rather than honor it.
We may change prices at any time. We may raise or lower them, add or end offers and promotions, and change the free allowance. A change never touches Premium you already bought: no extra charge, no repricing, and it keeps its end date. Refunds are always the amount you paid for that purchase, never the current price.
Payments are handled by Stripe, and we accept payment cards and Stripe Link. You are charged in full at checkout, and your Premium appears in your account once Stripe confirms the payment. Your bank may add a conversion rate or a foreign-transaction fee. That is between you and your bank, and a refund returns the US dollar amount we charged.
Prices are shown without sales tax, VAT, GST, or similar taxes. Any tax that applies to your purchase where you live is yours, unless we show and collect it at checkout.
7. Refunds
Not used within 7 days: a full refund. Email support@visayesapp.com within 7 days of the day you paid. If that Premium has not been used (section 4), we refund it in full. No fee, and no reason needed.
A country you cannot use: a full refund. If a country your Premium covers cannot be used normally with visayes, email us and we refund that purchase in full, whether or not you have used it. That covers cases such as its official site blocking the visayes helper, its government no longer taking the form online, or us no longer supporting that country.
Used Premium. Outside those two cases, Premium that has been used is not refundable if you simply change your mind. This never limits the rights the law where you live gives you, including the consumer guarantees under the Australian Consumer Law, and where that law gives you more than these terms, it applies.
If you are in the EU or the UK. The law gives you 14 days from the day you buy Premium to withdraw from the purchase without giving a reason, whether or not you have used it. To withdraw, tell us within those 14 days and we refund you in full. An email to support@visayesapp.com saying you are withdrawing is enough.
Mistakes. We refund payment-system errors, such as being charged twice for the same Premium; email us within 60 days of the charge. If a fault on our side records your free allowance or your Premium as used when the official site did not confirm your submission, tell us and we correct the record.
How refunds work. We refund to the payment method you paid with, and to no one else. When we refund, that Premium ends at that moment, including for any card you have sent to the visayes helper that the official site has not yet confirmed. We deal with refund requests within 14 days of receiving them; your bank may take longer to show the money.
Abuse. We may refuse, limit, or delay a refund that these terms give you where we reasonably suspect fraud or misuse such as repeated buy-and-refund cycles. We never refuse a refund the law gives you. We tell you why.
8. Chargebacks
If you ask your card issuer or bank to reverse the charge for Premium, what happens depends on how your bank handles it. A question from your bank about the charge does not end your Premium. A chargeback does: the Premium that payment bought ends, including for any card the official site has not yet confirmed. If the bank decides the chargeback in our favor, we restore that Premium with its original end date. We review disputes case by case, and we may restrict or close accounts that abuse chargebacks, as set out in the Terms of Service, section 14.
9. For You, Your Family, and Your Friends
Premium is for filling in official government entry forms for yourself, your family, and your friends, without charging anyone for it. You confirm you have each traveler’s permission, as the Terms of Service, section 7, sets out. You may not:
- sell, rent out, or transfer your Premium; or
- use your Premium to run a form-filling service, or to fill in forms for anyone who pays you, or anyone else, to have them filled in.
If you do, we may end your Premium and close your account. Premium we end for this reason is not refunded, except where the law requires it.
10. Closing Your Account
Email support@visayesapp.com from the address on your account to close it. If you ask within 7 days of the day you paid for Premium, and that Premium has not been used, we refund it in full before we close the account. Otherwise your Premium ends with the account and is not refunded, unless section 7 gives you a refund or the law where you live gives you more. We close the account within 14 days of receiving your request, and closing is permanent. What we keep after closing, and why, is in our Privacy Policy, section 8.
11. Premium We Give You
We sometimes give Premium free, for example for a review, for testing, or to make up for a problem. It works like paid Premium for its year, but it has no cash value and cannot be sold or transferred. It is never refunded in money, except where the law requires it.
12. Changes to These Terms
We may update these Payment Terms. Material changes are notified as described in the Terms of Service, section 18, and never apply to Premium you have already bought: it keeps its coverage, the end date, and the refund rules it was sold with. The effective date above always reflects the current version.
13. Your Rights, and Which Terms Win
Nothing in these terms reduces mandatory consumer rights where you live, including those under the EU Consumer Rights Directive, the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, and the Australian Consumer Law. Where such a law gives you more than these terms, it applies.
These Payment Terms sit inside the Terms of Service, which govern everything else, including liability, governing law, and disputes. On a question about the free allowance or Premium that the two cannot answer together, the Terms of Service control.
14. Contact
Refunds, closing your account, prices, or a charge: support@visayesapp.com