Payment Terms

Effective: 4 Oct 2026

On this page
  1. Scope and Eligibility
  2. Free Allowance and Premium
  3. Duration and Use of Premium
  4. Determination of Use
  5. Filling In and Submission
  6. Pricing, Payment, and Taxes
  7. Refunds and Withdrawal
  8. Chargebacks
  9. Permitted Use and Restrictions
  10. Account Closure
  11. Complimentary Premium
  12. Changes to These Payment Terms
  13. Consumer Rights and Precedence
  14. Contact

1. Scope and Eligibility

These Payment Terms govern the free allowance and visayes Premium (“Premium”), including the rules on payment, refunds, and account closure. They form part of our Terms of Service, and words defined there have the same meaning in these Payment Terms. To use the free allowance or buy Premium, you must have an account and be at least 18 years old (Terms of Service, section 6). If you do not agree to these Payment Terms, do not use the free allowance or buy Premium.

2. Free Allowance and Premium

Preparing an official government entry form on visayes, saving drafts, and keeping your details on your device are free of charge for everyone. Premium is required only for use beyond the free allowance, namely to send the visayes helper a card with more than one traveler, or to send another card for a country where you have already used your free allowance.

  • The free allowance requires no payment. In each country, once per account, you can send one card with one traveler to the visayes helper. Without Premium, a card may hold only one traveler.
  • visayes Premium is priced at USD$9.99 / 1 year, payable in a single payment. It covers every country visayes supports, including countries we add during your Premium year. For one year, you may send cards to the visayes helper as often as you wish, and each card may hold up to the number of travelers visayes allows per card for that country. We show that number when you add travelers.

The free allowance differs from Premium only in that it allows one traveler per card, once per country. In all other respects, visayes works the same under both.

3. Duration and Use of Premium

  • Single payment, one-year term, no renewal. Your Premium starts when Stripe confirms your payment and ends one year later. It never renews, and we never charge you again unless you buy more Premium.
  • Unlimited use within the year. During that year, you may use your Premium as often as you wish.
  • Cards sent before Premium ends. If you send a card to the visayes helper before your Premium ends, and the official government site confirms your submission after it ends, that submission is still treated as made under that Premium.
  • Premium applies first. While you hold Premium, the cards you send use Premium rather than your free allowance.
  • Each purchase is separate. You may hold Premium from more than one purchase at the same time. A further purchase does not extend Premium you already hold, and we do not discount one purchase against another.

4. Determination of Use

Your free allowance for a country, or your Premium, counts as used at one moment only: when the official government site confirms it has your submission and the visayes helper recognizes that confirmation.

  • Until that moment, nothing counts as used. If filling in fails, you stop, or the official site does not confirm your submission, your free allowance for that country remains available, and Premium you have not used remains unused.
  • Premium counts as used from the first submission confirmed with it. After that, you may continue to use it for the rest of its year.
  • Any decision the authorities make after your submission does not affect the above.

5. Filling In and Submission

Premium covers filling in, not submission. The visayes helper fills in the official government entry form on the official government website, in your browser. You review every field and submit the form yourself. Official government entry forms are free of charge on the government websites; what you pay us is for our tooling.

6. Pricing, Payment, and Taxes

As of the effective date shown above, the price is:

  • visayes Premium: USD$9.99 / 1 year

All prices are in US dollars. The price shown at checkout applies; prices shown elsewhere are for information only. If a price is displayed with an obvious error, we may cancel the purchase and refund you in full instead of honoring that price.

Changes to pricing. We may change prices at any time, including by raising or lowering them, adding or ending offers and promotions, and changing the free allowance. A change does not affect Premium you have already bought: there is no additional charge and no repricing, and it keeps its end date. A refund is based on the price you paid for that purchase, not the current price.

Payments are processed by Stripe. We accept payment cards and Stripe Link. The full price is charged at checkout, and your Premium appears in your account once Stripe confirms the payment. Your bank may apply its own exchange rate or charge a foreign transaction fee. Any such rate or fee is a matter between you and your bank, and a refund returns the US dollar amount we charged.

Prices are shown exclusive of sales tax, VAT, GST, and similar taxes. You are responsible for any tax that applies to your purchase where you live, unless we show and collect it at checkout.

7. Refunds, Withdrawal, and Cancellation

Unused Premium, requested within 7 days: full refund. To request a refund, email support@visayesapp.com within 7 days of the day you paid. If that Premium has not been used (section 4), we refund it in full. No fee is charged, and no reason is required.

A country that cannot be used: full refund. If a country covered by your Premium cannot be used normally with visayes, email us and we refund that purchase in full, whether or not you have used it. This includes, for example, cases where that country’s official site blocks the visayes helper, its government no longer accepts the form online, or we no longer support that country.

Used Premium. Except in the two cases above, Premium that has been used is not refundable if you simply change your mind. This never limits the rights the law where you live gives you, including the consumer guarantees under the Australian Consumer Law, and where that law gives you more than these Payment Terms, it applies.

If you are in the EU or the UK. The law gives you 14 days from the day you buy Premium to withdraw from the purchase without giving a reason, whether or not you have used it. To withdraw, notify us within those 14 days and we refund you in full. An email to support@visayesapp.com stating that you are withdrawing is sufficient.

If you are in Taiwan, Province of China. Under Article 19 of the Consumer Protection Act there, you may cancel the purchase within 7 days after the day your Premium starts, without giving a reason, whether or not you have used it. To cancel, notify us within those 7 days and we refund you in full. An email to support@visayesapp.com stating that you are canceling is sufficient.

Errors. We refund charges made in error by the payment system, such as a duplicate charge for the same Premium. To request such a refund, email us within 60 days of the charge. If a fault on our side records your free allowance or your Premium as used although the official site did not confirm your submission, notify us and we correct the record.

Refund method and timing. We refund only to the payment method you paid with, and to no one else. When we issue a refund, that Premium ends immediately, including for any card you have sent to the visayes helper that the official site has not yet confirmed. We process refund requests within 14 days of receiving them; your bank may take longer to show the refunded amount.

Suspected abuse. Where we reasonably suspect fraud or misuse, such as repeated cycles of buying and refunding, we may refuse, limit, or delay a refund that these Payment Terms give you. We do not refuse a refund the law gives you. We will tell you the reason.

8. Chargebacks

If you ask your card issuer or bank to reverse the charge for Premium, the outcome depends on how your bank handles the request. A question from your bank about the charge does not end your Premium. A chargeback, however, ends the Premium bought with that payment, including for any card the official site has not yet confirmed. If the bank resolves the chargeback in our favor, we restore that Premium with its original end date. We review disputes case by case, and we may restrict or close accounts that abuse chargebacks, as set out in the Terms of Service, section 14.

9. Permitted Use and Restrictions

Premium is for filling in official government entry forms for yourself, your family, and your friends, without charging anyone for doing so. You confirm that you have each traveler’s permission, as set out in the Terms of Service, section 7. You may not:

  • sell, rent out, or transfer your Premium; or
  • use your Premium to run a form-filling service, or to fill in forms for anyone who pays you, or anyone else, to have them filled in.

If you do any of these things, we may end your Premium and close your account. Premium we end for this reason is not refunded, except where the law requires it.

10. Account Closure

To close your account, email support@visayesapp.com from the email address on your account. If you ask within 7 days of the day you paid for Premium, and that Premium has not been used, we refund it in full before we close the account. Otherwise, your Premium ends when the account is closed and is not refunded, unless section 7 gives you a refund or the law where you live gives you more. We close the account within 14 days of receiving your request, and closure is permanent. What we retain after closure, and why, is described in our Privacy Policy, section 7.

11. Complimentary Premium

From time to time, we give Premium free of charge, for example for a review, for testing, or as compensation for a problem. It works like paid Premium for its year, but it has no cash value and cannot be sold or transferred. It is not refunded in money, except where the law requires it.

12. Changes to These Payment Terms

We may amend these Payment Terms. We give notice of material changes as described in the Terms of Service, section 18, and material changes do not apply to Premium you have already bought: it keeps the coverage, end date, and refund rules it was sold with. The effective date above is the date of the current version.

13. Consumer Rights and Order of Precedence

Nothing in these Payment Terms limits the mandatory consumer rights you have where you live, including those under the EU Consumer Rights Directive, the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, and the Australian Consumer Law. Where such a law gives you more than these Payment Terms, that law applies.

These Payment Terms form part of the Terms of Service, which govern all other matters, including liability, governing law, and disputes. On any question about the free allowance or Premium that the two documents, read together, do not answer clearly and consistently, the Terms of Service control.

These Payment Terms are written in English. If a translation we offer differs from the English version, the English version applies.

14. Contact

For refunds, account closure, pricing, or a question about a charge, contact: support@visayesapp.com